Terms of Use

This website at www.singaporeair-holidays.com (the “Site”) is owned by Singaopre Airlines Holidays (“we”, “us”). The term “you” or “your” as used in these Terms refers to all individuals and/or entities accessing this Site for any reasons. This page sets out the Terms and Conditions under which you may use this Site (the “Terms”). Please read the Terms carefully. By accessing the Site, you are agreeing to be bound by the Terms and all applicable laws and regulations. If you do not agree with any of the Terms, do not use this Site or its services.

We reserve the right, in our sole discretion, to amend the Terms at any time without notice. The amended Terms shall be effective immediately from the date that they are posted on the Site.

Use License

(a) You acknowledge that all content included on this Site — including the information, data, photographs, video, technology and processes contained, typefaces, graphics, music, sounds, images, maps, designs, icons, written and other material and compilations — are intellectual property and copyrighted works owned or licensed by Singapore Airlines Holidays and/or various third-party Providers.

(b) You may use the materials on this Site only for your personal, non-commercial use. You may electronically copy or print extracts of materials from this Site for such purpose only and without alteration, addition or deletion. Any other use of the materials on this Site, including any reproduction or alteration, is prohibited without written permission of Singapore Airlines Holidays.

(c) Trade marks, service marks, business names, company names, logos, trade names and get-up used or displayed on this Site are owned by us or various third party Providers. You are not granted any right or license to use them.

Acceptable use

(a) You may use this Site only to make legitimate requests to purchase the products or services offered. You shall not use this Site to make any false, fraudulent requests or any requests in anticipation of demand.

(b) You represent that you are of sufficient legal age to create binding legal obligations for any liabilities you may incur as a result of your use of this Site and therefore you accept financial responsibility for all transactions made under your name or account.

(c) You warrant that all information you provide about yourself and about anyone else shall be true and accurate. Without prejudice to any other remedies available, we reserve our right to suspend or terminate your account if you place a booking in a false name or with an invalid credit card. Fraudulent users will be prosecuted to the fullest extent of the law.

(d) You agree that no joint venture, partnership, employment or agency relationship exists between you and Singapore Airlines Holidays as a result of the Terms or use of this Site.


(a) The materials, products and services on this Site are provided “as is” and “as available” basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, compliance with any descriptions on this Site or non-infringement of intellectual property or other violation of rights. Further, this Site does not warrant or make any representations concerning the accuracy, completeness or reliability of the use of the materials on the Site or otherwise relating to such materials or on any sites linked to this Site.

(b) The materials appearing on this Site may include technical, typographical, or photographic errors. We do not warrant that any of the materials on this Site are accurate, complete, or current. We may make changes to the materials contained on this Site at any time without notice. We do not, however, make any commitments to update the materials.

(c) We do not accept any liability in respect of your inability to access or use this Site at any time or for any interruption in access or use, or for any failure to complete a transaction. In the event that the Site fails to operate or causes you loss or damage, your sole remedy is the refund of any money that you paid to us to use this Site.

(d) Without limiting the above, no warranty, representation, promise or guarantee of any kind is made:

  • Regarding the acceptance of any booking;
  • The server that makes it available or any of the products or services supplied through this Site will be free of errors, viruses or defects or that the service will be uninterrupted or timely;
  • This Site will be secure and we will not be liable for any loss arising from any defects in technology, computer viruses, computer crash, actions of computer hackers (including denial of service attacks), difficulties in accessing the website, shut down of computers, service interruptions, loss of email content, delivery errors or delays, or receipt of corrupted or incomplete data;
  • You will receive the lowest available price for goods and/or services available through this Site;
  • Regarding the availability of products and/or services through this Site;
  • Use of this Site and all software, products or services associated with this Site will be error free;
  • Regarding the results that may be obtained from the use of this Site;
  • Regarding the completeness, accuracy, reliability of any information, content,
  • Regarding the performance or non-performance of this Site.

(e) It is your responsibility to ensure that you have the relevant visa or transit visa and a passport with validity of at least 6 months, and that you comply with all immigration requirements;

(f) By offering for sale travel to particular international destinations, we do not represent or warrant that travel to such points is advisable or without risk, and we shall not be liable for any damages or losses that may result from travel to such destinations.


(a) To the fullest extent permitted by law, and notwithstanding any other provision of these Terms , we (including, without limitation ours respective officers, directors, employees, representatives, affiliates or its suppliers) shall not be liable for any liability or damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) and you shall release from all liability, cost, damages, claims and expenses (including direct, indirect, special and consequential loss or damage whether in negligence or otherwise) arising out of the use or inability to use the materials on this Site and/or arising out of the supply or failure to supply or use or non-use of products or services from this Site., We have no liability for any damages and/or delay due to any cancellations, shortages, overbooking, sickness, labor disputes, machinery breakdown, quarantine, government restraints, weather, fire, accidents, earthquakes, riots, strikes, wars, storms, acts of god or causes beyond Singapore Airlines Holidays control. No liability is accepted for any additional expense, omissions, delays, re-routing or acts of any government authority.

(b) We do not assume liability for any injuries, damages, deaths, losses, accidents or delays due to an act of negligence or the default of a third party supplier.

(c) Refund policies, schedules and penalties are subject to airline’s terms and conditions.

(d) Refunds from our third party providers, distributors or suppliers will be made to you only after we have received payment.

(e) If, apart the above, Singapore Airlines Holidays is found liable for any loss or damage relating to the use of this Site, you agree that any liability or damage shall in no event exceed the fee or charge to you paid to Singapore Airlines Holidays for the booking made.

Third parties

(a) If you use this Site to submit the booking for or on behalf of a Third Party, you are responsible for any errors in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all terms and conditions applicable to all products or services acquired through this Site, including all rules and restrictions applicable thereto.

(b) You agree to indemnify and hold Singapore Airlines Holidays harmless from and against any kind and nature of liabilities, cause of actions, demands, recoveries, penalties, losses, damages, suits, claims (including the costs of defense) or other costs or expenses, relating to the Third Party’s or your failure to fulfill any obligations as described above. You shall be directly responsible for any booking made, including related fees, charges and performance obligations.


We have not reviewed all of the sites linked to this Site and are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Singapore Airlines Holidays of this Site. These links are provided for your convenience only. Use of any such linked web site is at your own risk. We make no warranties and accept no liability if you suffer any loss or damage in relation to material contained on external sites or using another’s product or services.

Fees and Charges

(a) Singapore Airlines Holidays endeavors to publish and maintain accurate prices and information for the products or services we offer. Our suppliers provide us with the price and other information related to these products or services. However, if a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from our suppliers, we retain the right to refuse or cancel any booking made for such service. We shall have the right to refuse or cancel any booking made whether or not the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your booking is canceled because of incorrect supplier information, we will credit to your credit card account in the amount of the charge promptly.

(b) Prices are not guaranteed until payment in full is received and your ticket(s) and / or other travel voucher(s) / document(s) is issued.

(c) Taxes and surcharges are generally included in the ticket , hotel or packages price at the time of the ticket and/or voucher issuance.

(d) Fuel surcharge is subject to adjustment (either increase or decrease) of each airline or supplier’s company policies. We will redeem any extra amount paid by customer and reserve the right to request customers to pay for any additional amount at the same time.

(e) Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but we do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.


(a) Meals and seating are all on request basis only and are subject to airlines and/or travel services vendors’ final confirmation.

(b) Not all air-tickets shown are entitled to mileage accrual or upgrade.

(c) Booking fees, where applicable, are non-refundable.

(d) Ticket amendment, re-issues or refunds (whereas permitted by supplier) may incur penalties and also administrative fees.

(e) When there is any e-vouchers or coupons (either hardcopy or electronic mode) to pay for the booking, if the booking is subsequently cancelled, the e-voucher or coupon value are all non-refundable.

Privacy Policy

We will handle your personal information in accordance with the terms and conditions set out in our Privacy Policy which is posted on the Site.


If any provision of the Terms is found to be unenforceable or illegal, it shall be severed from the Terms and will not affect the enforceability of the remainder of the Terms. In this event we will use reasonable endeavours to agree any lawful and reasonable changes to the Terms which may be necessary to give effect as closely as possible to the commercial intent of the Terms.

Governing Law

Any claims relating to the Site shall be governed by the laws of the Hong Kong Special Administrative Region (HKSAR). You hereby consent to the non-exclusive jurisdiction and venue of courts in HKSAR in all disputes arising out of or relating to the use of this Site. Use of this Site is unauthorized in any jurisdiction that does not give effect to all provisions of the Terms including, without limitation, this paragraph.

Prevailing Policy

These Terms of Use are available in Chinese and English versions. The English version is the governing version and shall prevail when there is a discrepancy or conflict between the two versions.

Contact Us

If you wish to contact us regarding this website, please use the information listed below to reach Singapore Airlines Holidays Support. Please include your name and email address in all correspondence.

Tel: +852 28708788
E-mail: info@singaporeair-holidays.com
Address: 2/F, Yes & Right House, 1-3 Mody Road , Tsim Sha Tsui, Kowloon
Attn: Singapore Airlines Holidays’ Marketing Department

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