What information do we collect about you?
We collect information about you when you register with us or place an enquiry or order for products or services from our website. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. The information we collect may include and not limited to your name, your travel companion name (if any), gender, age, title, position, address, date of birth, nationality, passport type, numbers and expiry date, telephone number (including mobile and fax numbers), email address, trip itinerary and travel preferences. Website usage information is collected using cookies.
To help diagnose problems with our server, and to administer our website, we may also collect information regarding your internet protocol address, browser type, domain name, access date and time, the website URL you visited us from, and the third party sites you visit when you click on links to exit the TR site. Your Internet Protocol address is used to help identify you and to gather broad demographic information, so as to enhance your experience.
How will we use the information about you?
We collect information about you to process your order or enquiry, and if you agree, to email or text you about other products and services we think may be of interest to you. It includes but not limited to:
We use your information collected from the website to personalize your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services like the above.
Personal information you provide to us will be retained only for such period as may be necessary for the carrying out of the purposes referred to in this policy or required by applicable law or as otherwise specified at the time of collection.
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing information, you may opt out at a later date. We do not share your personal data with third parties for their direct marketing purposes without your permission.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of Lotus Travel Group.
If you no longer wish to be contacted for marketing purposes, please click here.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
The information collected via cookies included:
1) Website behaviors such as site page that the users are viewing, the site/page came from before and visited after, etc.
2) Purchasing behaviors such as how much is spent for an online purchase within the website, product type, etc.
3) Device (i.e. mobile, tablet, desktop)
4) Internet browser
5) Browser language
6) Computer Operation system
8) IP address
Cookies remembered your preferences and give you a personalized experience that’s in line with your website behavior. Cookies allow us to bring you the relevant and targeted product recommendation. The cookies will be expired not more than 18 months.
You can set your browser not to accept cookies and the below websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
We have appointed a third party advertiser Xasis (https://www.xaxis.com/) for the retarget marketing job. Our website has the retargeting cookies set to remember the websites you have visited in order to provide you the targeted advertisements that are more relevant to you. All the information to the advertiser are all anonymous and no individual identification are available.
If you are children who are using our website, the following additional rules are required.
The child’s privacy is important to us. We are committed to safeguarding children’s personal information collected online, and to helping parents and guardians and their children learn how to exercise control over personal information while exploring the Internet.
If you are aged 17 or under, we will require permission from your parent or guardian in order for you to subscribe our eNewsletter through our website, please send the name and email address of a parent or guardian to firstname.lastname@example.org and your parent or guardian will be asked to provide their consent via email.
We monitor for and try to prevent security breaches. We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Sharing personal data required by legal process
We may need to share your data when it is required by law or to help protect the rights and safety of you, us or others.
It is possible that we will need to disclose information about you when required by law or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) investigate and defend ourselves against any third-party claims or allegations, (3) protect the security or integrity of our Service.
We will notify you about the legal demands unless it has been prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are vague or lack proper authority, but we do not promise to challenge every demand.
Sharing personal data with third parties or collected by third parties
For the service you’re booking with like airlines, hotels, cruise, etc, they will collect your data in line with their own policies. Companies that help us to deliver our services like payment service, booking reservation service (Global Reservation System), Tracking and Analytical service, etc will also collect and use your data on our behalf (“Third Party Processors”).
We require any Third Party Processor which handles information on our behalf to do so pursuant to contractual terms which require that the information is kept secure and used only as we have instructed and not for that Third Party Processor’s own purposes.
How to contact us?
If there are any discrepancies between the English and Chinese policy, English version shall prevail.
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