Due to coronavirus impact, if you need to change or cancel your travel package, please refer to the following arrangements:
It will be handled in accordance with the latest guidelines issued by Singapore Airlines, please refer to the airline website for details.
The company will try to apply for cancellation or modification of the hotel reservation and local itinerary for the guests. However, the hotel and the supplier may charge the change or cancellation fee or non-refundable arrangements. The company will make every effort to maximum your benefit; in addition to the fees that hotels and suppliers may charge, the company will also charge an administrative fee of at least HK$200 per person.
All packages require minimum 2 passengers traveling together and must check-in together on the same outbound flights. Otherwise, boarding may be rejected. Tailor-made offer for single traveler is available upon request.
No. For first child sharing a room with two adults, Child With Bed price will be applied with a roll-away bed provided. Child No Bed price only applies to the second child when two children sharing a room with two adults. Maximum three adults or two adults with two children are permitted to share a room and maximum one roll-away bed could be provided per room unless otherwise specified.
Tailor-made package for traveling on Business class is available upon request.
No, whole package must be reserved by Singapore Airlines Holidays or your travel agent.
You may pick up the tickets and vouchers at our service centre located at 2/F, Yes & Right House, 1-3 Mody Road , Tsim Sha Tsui, Kowloon during office hours or electronic air ticket and hotel voucher could be emailed to your account.
No, once document issued, no change or cancellation is allowed for promotional package. For details, please refer to remarks of respective packages.
For air ticket only, please visit www.singaporeair.com or please contact your travel agent. Singapore Airlines Holidays only offers package deal which include air ticket, hotel accommodation and or other land arrangement.
Flight reconfirmation is not necessary for your entire trip. But we suggest you leave your local contact details with our reservation or your travel agent prior to departure.
No. According to the ticket condition, minimum 4 passengers must be traveling together to entitle for the offer.
Yes, online check-in is available from 48 to 2 hours prior to departure. Please visit www.singaporeair.com
Yes, please order your meal request with your travel consultant at least 72 hours before departure.
You can request special meals, such as: – Dietary Meals – Child and Infant Meals – Religious Meals – Vegetarian Meals – Oriental & Seafood Meals – Chinese Meal – Japanese Meal. Click Here to view a detailed list of Special Meals
“ROH” means Run-of-House which room type will be assigned by the hotel.
Consecutive hotel stay is required for your basic package. For splitting the extension night, different hotel rates will be applied.
Yes, as long as you are stayed within your ticket validity. Price for hotel extension night is required, unless on your own arrangement.
Yes, but transfer will be forfeited if including in your package.
Special requests cannot be guaranteed. We will forward your requests to the hotel which are subject to availability at the time of hotel check-in.
All local transfer services are provided by our local operator. For Singapore, please proceed to the SIA Stopover Counter located on the arrival level of Singapore Changi Airport. For some destinations, representative of local operator will be holding a welcome signboard with guest name on the arrival hall. Details can be found in your package document.
Please let us know prior to departure, and additional charge is required.
Transfer included in package normally is on seat-in-coach basis. Please let us know prior to departure for mini van or exclusive transfer, and additional charge is required.
A ground handling fee and surcharge for private car transfer may be applied for bulky items such as sports & nursing supplies and accessories.